Job Description
Are you looking for a rewarding evening part-time job in the heart of Austin, TX? We are seeking a dedicated Customer Support Specialist to join our dynamic team. Enjoy the flexibility of working during the evening hours while making a real impact on our customers.
At Austin Tech Solutions, we value work-life balance and professional growth. Whether you are a student, a parent, or looking to transition careers, our evening shift offers the perfect schedule to fit your lifestyle.
Why Join Us?
- Competitive hourly rate ($18 - $25/hr).
- Flexible evening shifts (4:00 PM - 12:00 AM).
- Opportunity for remote work.
- Health benefits for full-time eligibility.
Responsibilities
- Provide exceptional technical support and troubleshooting for client inquiries.
- Manage high volumes of emails and chat tickets during peak evening hours.
- Document all customer interactions and solutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Stay updated on product knowledge to answer complex questions accurately.
- Maintain a professional and positive tone in all customer communications.
Qualifications
- High school diploma or equivalent required.
- 1-2 years of experience in customer service or technical support.
- Strong written and verbal communication skills.
- Proficient in using CRM software and Microsoft Office Suite.
- Must be available to work evenings, weekends, and holidays.
- Reliable high-speed internet connection is mandatory.
- Ability to work independently with minimal supervision.