Job Description
Are you looking for a rewarding part-time opportunity that fits perfectly around your evening schedule? Apex Tech Solutions is urgently seeking dedicated and energetic individuals to join our growing team in Indianapolis, Indiana.
We are proud to be a student-friendly employer that values flexibility and work-life balance. If you have excellent communication skills and a genuine passion for helping others, we want to meet you. Enjoy a modern, collaborative work environment with competitive pay and clear pathways for career growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shift hours.
- Resolve complex customer issues and complaints with a focus on high satisfaction and retention.
- Accurately document all customer interactions and feedback in our CRM system.
- Collaborate with the morning support team to ensure seamless service continuity and issue resolution.
- Assist in training new hires and providing on-the-floor guidance.
- Identify and escalate trends in customer feedback to management.
Qualifications
- High school diploma or GED equivalent is required.
- Must be available to work evening shifts (typically 4:00 PM - 12:00 AM).
- Strong verbal and written communication skills.
- Basic computer literacy and ability to navigate multiple software applications.
- Ability to work independently while maintaining a high standard of accuracy.
- Previous customer service experience is a plus but not mandatory for students.