Job Description
Are you looking for a flexible evening part-time job in Indianapolis that lets you work from the comfort of your home? Horizon Support Solutions is currently hiring remote customer service representatives. We are proud to be an inclusive employer that welcomes students and beginners with no prior experience.
As a Remote Support Associate, you will be the first point of contact for our valued clients. Your primary role is to ensure customer satisfaction through clear communication and problem-solving. This position is perfect for those seeking work-life balance or students looking for evening shifts.
Responsibilities
- Provide exceptional customer support via live chat and email during evening shifts.
- Assist customers with product inquiries, troubleshooting, and account management.
- Accurately document customer interactions and issues in the CRM system.
- Collaborate with the team to resolve complex customer escalations.
- Follow established scripts and quality guidelines to maintain service standards.
- Identify opportunities to upsell or cross-sell products to meet team targets.
- Stay updated on product knowledge to provide accurate information.
Qualifications
- High school diploma or GED is required.
- No prior customer service experience is necessary; we provide full training.
- Must have a reliable computer and a high-speed internet connection.
- Basic computer literacy and typing skills (35+ wpm).
- Must be available to work evening shifts, including weekends.
- Strong written and verbal communication skills.
- Ability to work independently with a positive, professional attitude.