Job Description
Join CitySync Solutions' dynamic team as an Evening Part-Time Remote Customer Support Specialist. We're hiring immediately for motivated individuals seeking flexible evening/weekend shifts with full remote work options. Help our clients resolve inquiries, troubleshoot issues, and deliver exceptional service—all from the comfort of your home. Perfect for students, parents, or professionals seeking supplemental income with no commute required. Training provided, start earning this week!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening/weekend shifts (4 PM - 12 AM)
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain accurate customer records in CRM systems
- Collaborate with support team to resolve complex escalations
- Meet performance metrics for response time and resolution rates
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service or technical support experience
- Strong verbal/written communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Flexible schedule availability for evenings/weekends
- Proficient with Microsoft Office and CRM platforms