Job Description
We are seeking a reliable and tech-savvy individual to join our team as an Evening Part-Time Support Specialist. In this role, you will be the first point of contact for our clients during the late hours, providing critical technical assistance and ensuring seamless service continuity.
Our clients value our 24/7 coverage model, and we are looking for someone who thrives in a quiet, focused environment to handle complex queries and resolve issues efficiently.
Why join us?
- Flexible evening hours (e.g., 10:00 PM - 6:00 AM).
- Competitive hourly rate.
- Full training provided for UK-based systems.
Responsibilities
- Provide exceptional technical support to UK-based clients via chat and email during night shifts.
- Diagnose and troubleshoot software and hardware issues.
- Maintain accurate and detailed logs of all support interactions.
- Escalate complex issues to the day shift team immediately.
- Ensure compliance with company security and privacy policies.
- Contribute to a positive remote team culture.
Qualifications
- Proven experience in customer service or technical support (UK experience preferred).
- Strong knowledge of Microsoft Office Suite and troubleshooting protocols.
- Ability to work independently and manage time effectively during night hours.
- Excellent written communication skills.
- Reliable internet connection and home office setup.
- Willingness to work a rotating night shift schedule.