Job Description
We are currently seeking a dedicated and reliable Evening Part-Time Customer Service Representative to join our high-performing team in Philadelphia, PA. If you are looking for immediate hire opportunities with flexible evening shifts, this is the perfect role for you.
At Philly Night Shift Solutions, we pride ourselves on delivering exceptional service to our clients. You will be the face of our company during our evening operations, ensuring our customers receive the support they need. This position offers a great opportunity to advance your career in a dynamic environment.
Why Join Our Team?
- Immediate Start: Start working as soon as this week.
- Flexible Schedule: Evening shifts (4:00 PM - 12:00 AM) allow you to maintain a healthy work-life balance.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Handle Inquiries: Respond to customer emails, phone calls, and live chat inquiries professionally and efficiently during evening hours.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure satisfaction.
- Data Entry: Accurately update customer information and maintain detailed records in our CRM system.
- Support Operations: Assist the evening operations team with daily tasks and workflow management.
- Feedback Collection: Gather and document customer feedback to help improve our services.
Qualifications
- Experience: Previous customer service experience is preferred but not required for immediate hires.
- Communication: Excellent verbal and written communication skills.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM) on a part-time basis.
- Reliability: A strong work ethic and punctuality are essential.
- Computer Skills: Basic proficiency with Microsoft Office Suite and CRM software.