Job Description
Join our dynamic team at Metropolitan Hospitality Group and become part of Philadelphia's premier hospitality experience! We're seeking enthusiastic Evening Part-Time Guest Services Associates to deliver exceptional guest experiences during our busiest evening hours. This immediate hire opportunity offers flexible scheduling and competitive compensation in the heart of Center City.
Perfect for students, night owls, or professionals seeking supplemental income, this role provides hands-on experience in luxury hospitality while working alongside industry professionals. Our commitment to employee growth ensures you'll develop valuable skills in customer service, conflict resolution, and operations management.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences during evening shifts (4 PM - 12 AM)
- Proactively address guest inquiries and resolve service issues with professionalism and efficiency
- Manage room assignments and coordinate with housekeeping for optimal evening operations
- Process payments accurately and maintain secure cash handling procedures
- Monitor security protocols and ensure lobby/common areas are impeccably maintained
- Collaborate with overnight team for seamless shift transitions
- Utilize PMS software to manage reservations and guest preferences
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or retail
- Exceptional communication and interpersonal skills with diverse clientele
- Ability to work flexible evening/weekend schedules with reliable transportation
- Proficiency in reservation systems and basic office software
- Strong problem-solving abilities with calm demeanor under pressure
- Knowledge of Philadelphia attractions and transportation a plus