Job Description
Join our dynamic team at Metropolitan Hospitality Group as an Evening Part-Time Guest Services Associate! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This immediate-hire opportunity offers flexible scheduling and competitive compensation in the heart of Manhattan. Perfect for students, career changers, or anyone seeking supplemental income with evening availability.
What We Offer:
- Competitive hourly pay with weekly tips
- Flexible evening shifts (4 PM - 12 AM)
- Comprehensive training program
- Employee discounts on hotel services
- Opportunities for advancement
Responsibilities
- Provide exceptional customer service to hotel guests during evening hours
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and security teams
- Assist with concierge services and local recommendations
- Maintain a clean and organized lobby area
Qualifications
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexible evening availability (minimum 20 hours/week)
- Basic computer proficiency with POS systems
- Positive attitude and professional appearance
- Must be authorized to work in the US
- Valid NYC Food Handler's Certificate (or willingness to obtain)