Job Description
Are you looking for a flexible schedule that works around your life? Apex Customer Solutions is currently hiring dedicated professionals for evening part-time jobs in Illinois. We pride ourselves on offering weekly pay and a supportive work environment for individuals seeking careers in customer service.
In this role, you will be the face of our brand, assisting clients with inquiries via phone and chat. Whether you are in Jacksonville, FL (remote) or based locally in Chicago, we provide the tools and training you need to succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Assist customers with product information, account details, and troubleshooting issues.
- Collaborate with the support team to identify trends and improve service protocols.
- Adhere to all company policies and quality assurance standards during every shift.
- Stay up-to-date with product knowledge to provide accurate assistance.
Qualifications
- High school diploma or equivalent; some college is preferred.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong typing skills and proficiency with computers and software applications.
- Ability to work evening shifts and weekends as required.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional in a fast-paced environment.