Job Description
Are you looking for a rewarding part-time job in Columbus, OH that offers immediate start dates and flexible evening hours? Columbus Support Hub is expanding our team and is currently seeking dedicated Customer Support Specialists to join our night shift operations.
We are looking for motivated individuals who thrive in a fast-paced environment and want to make a real impact on our customer experience. This role offers competitive pay, comprehensive training, and a schedule designed for work-life balance.
Why Apply?
• Immediate Hiring Process
• No experience? No problem—we provide full training.
• Supportive and inclusive team culture.
• Access to health benefits for full-time hours.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues and complaints efficiently while maintaining a positive demeanor.
- Accurately document all interactions and resolutions in our CRM database.
- Identify and escalate complex issues to the senior team or management.
- Assist customers with product troubleshooting and account management.
- Maintain up-to-date knowledge of company policies and product offerings.
- Collaborate with cross-functional teams to improve service quality.
Qualifications
- High school diploma or GED required.
- Must be available to work evenings (typically 4:00 PM – 10:00 PM).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work independently and manage time effectively.
- A customer-first attitude and problem-solving mindset.
- Reliable transportation is required.