Job Description
Are you looking for a flexible schedule in the heart of Silicon Valley? West Coast Support Services is urgently hiring for Evening Part-Time Customer Support Specialists in San Jose, CA. If you have a knack for helping people and want to work outside traditional 9-to-5 hours, this is the perfect opportunity for you.
We offer a competitive pay rate of $18.00 - $24.00 per hour, comprehensive benefits, and a supportive work environment that values your time and contributions.
Why Join Us?
We are a leading provider of technical support and customer solutions. We pride ourselves on our employee-centric culture and are looking for dedicated individuals to join our evening shift team to ensure our clients receive top-tier service 24/7.
Responsibilities
- Provide exceptional customer service via email, phone, and live chat during evening shifts.
- Resolve complex customer inquiries and technical issues efficiently while maintaining a calm demeanor.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the daytime team to ensure seamless workflow transitions.
- Identify and escalate product or process improvement opportunities.
- Adhere to company policies, service level agreements (SLAs), and quality assurance standards.
- Assist in onboarding new team members and training peers.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Proven experience in customer service or technical support (1-2 years preferred).
- Strong written and verbal communication skills with a focus on professionalism.
- Ability to work evenings, weekends, and holidays as required by the schedule.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Self-motivated with a proactive problem-solving attitude.
- Must be authorized to work in the United States.