Job Description
We are looking for a dedicated and detail-oriented Evening Part-Time Customer Support Specialist to join our dynamic team in Los Angeles. At Apex Flex Solutions, we prioritize work-life balance and offer a competitive weekly pay structure designed to help you manage your finances with ease.
In this role, you will be the face of our brand during our peak evening hours, ensuring our clients receive top-tier service. We value flexibility, so you can enjoy a schedule that fits your lifestyle while building a rewarding career.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Assist clients in navigating our products and services to ensure a seamless user experience.
- Process orders, returns, and exchanges accurately while maintaining high data integrity standards.
- Document all customer interactions and feedback in our CRM system for future reference.
- Collaborate with the morning shift team to ensure a smooth handover of ongoing cases.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Must be available to work a flexible evening schedule (e.g., 4:00 PM - 10:00 PM).
- Proven experience in customer service or a related field is a plus.
- Excellent written and verbal communication skills.
- Proficiency with basic computer applications and CRM software.
- Strong problem-solving abilities and a patient, empathetic demeanor.