Job Description
Are you looking for a rewarding career in Austin, TX with a schedule that fits your lifestyle? Austin Digital Solutions is currently seeking dedicated Evening Part-Time Customer Support Associates to join our dynamic team. We prioritize a healthy work-life balance and offer flexible scheduling options for our night shift professionals.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their technical needs are met with precision and empathy. Whether resolving software issues or answering product inquiries, your expertise will directly impact customer satisfaction and retention.
Why Join Us?
- Flexible Scheduling: Enjoy evening shifts that allow you to manage your personal commitments.
- Competitive Pay: Earn a competitive hourly rate of $18.00 - $24.00.
- Growth Opportunities: Clear paths for career advancement within the company.
- Modern Work Environment: Work from our state-of-the-art office or a hybrid setup.
Responsibilities
- Assist customers via phone, email, and live chat during evening hours.
- Diagnose and troubleshoot technical software and hardware issues efficiently.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the technical team to escalate complex problems and provide feedback.
- Maintain a positive and professional demeanor while managing high call volumes.
- Stay updated on product knowledge to provide accurate guidance to clients.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field preferred.
- Previous customer support or technical helpdesk experience is a strong plus.
- Strong verbal and written communication skills with a focus on clarity.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Basic computer literacy and a strong aptitude for problem-solving.