Job Description
Are you seeking a rewarding career opportunity that offers flexibility and growth? Metro Atlanta Solutions is currently looking for a detail-oriented and empathetic Evening Part-Time Customer Support Associate to join our dynamic team in the heart of Atlanta. We pride ourselves on delivering exceptional service and maintaining a work culture that values work-life balance.
In this role, you will be the first point of contact for our valued clients, resolving inquiries and providing technical support during our high-volume evening shifts. We offer a modern tech stack, comprehensive training, and a collaborative environment where your contributions matter.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00.
- Flexible evening shift schedules (4:00 PM - 10:00 PM).
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunities for career advancement and professional development.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Diagnose and troubleshoot technical issues, providing clear step-by-step solutions to customers.
- Log and track all customer interactions and issues in our CRM database (Salesforce/Zendesk).
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Adhere to company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Previous experience in customer service or technical support is a plus but not mandatory.
- Strong verbal and written communication skills with the ability to de-escalate difficult situations.
- Proficient in using computers, MS Office Suite, and navigating web-based applications.
- Must be available to work evening shifts, including weekends and holidays as needed.
- Ability to work independently and manage time effectively in a remote or hybrid setting.