Job Description
Join CityScape Hospitality Group as an Evening Part-Time Customer Specialist and enjoy the perfect work-life balance with our flexible schedule! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This role offers competitive pay, growth opportunities, and a supportive team environment where your contribution matters.
As a cornerstone of our guest services team, you'll be the face of our premium hospitality brand, ensuring every interaction leaves a lasting positive impression. Whether you're supporting our luxury hotel operations or high-end event venues, your evening shifts (typically 4 PM - 12 AM) accommodate diverse schedules while maintaining service excellence.
Responsibilities
- Deliver personalized customer service through multiple channels (in-person, phone, digital)
- Manage reservations, inquiries, and special requests with precision
- Process transactions and maintain accurate guest records
- Collaborate with cross-functional teams to resolve service issues
- Uphold brand standards through consistent quality assurance
- Train on new systems and protocols as needed
- Contribute to a positive team culture through proactive communication
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Availability for evening shifts (4 PM - 12 AM) including weekends
- Proficiency with reservation and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and commitment to service excellence