Job Description
Join our award-winning team at Metro Hospitality Group and transform your evenings into rewarding opportunities! We're urgently seeking enthusiastic Evening Part-Time Customer Service Specialists to deliver exceptional experiences at our premium downtown location. Perfect for students, professionals, or anyone seeking flexible hours to boost their income. Enjoy competitive pay, free parking, and a vibrant work environment where your contributions are valued. No late nights – shifts typically end by 11 PM!
This urgent opening includes comprehensive training, advancement opportunities, and a supportive team culture. Whether you're looking to supplement your income or start a hospitality career, this is your chance to earn extra cash while making a real impact. Apply today and start your rewarding evening shift tomorrow!
Responsibilities
- Deliver exceptional customer service across all touchpoints including phone, email, and in-person interactions
- Manage reservations, inquiries, and complaints with professionalism and empathy
- Process transactions accurately using POS systems and maintain financial records
- Collaborate with team members to ensure seamless evening operations and service excellence
- Uphold brand standards through meticulous facility maintenance and presentation
- Assist with inventory management and stock replenishment during evening hours
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- Minimum 6 months customer service experience in fast-paced environments
- Exceptional communication skills with fluency in English
- Proficiency with digital tools including reservation systems and mobile apps
- Availability for flexible evening shifts (4 PM - 11 PM) including weekends
- Strong problem-solving abilities with a solutions-oriented mindset
- Reliable transportation and punctual attendance record
- Positive attitude and ability to thrive in dynamic settings