Job Description
Join our dynamic team at FlexHire Solutions and unlock your potential with evening part-time roles offering unmatched flexibility. We're hiring immediately for motivated individuals in Austin, TX, to deliver exceptional customer experiences during peak evening hours. Enjoy competitive pay, comprehensive training, and a supportive environment that values work-life balance. Perfect for students, professionals seeking supplemental income, or anyone craving schedule autonomy. Apply today to start your flexible career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools and documentation
- Process transactions, updates, and account modifications while maintaining data accuracy
- Collaborate with cross-functional teams to escalate complex issues and improve processes
- Meet/exceed performance metrics including response time and customer satisfaction scores
- Document interactions and maintain detailed case notes for compliance and quality assurance
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving skills and ability to remain calm under pressure
- Reliable evening availability (4 PM - 11 PM) with weekend flexibility
- Basic technical troubleshooting knowledge for common customer issues