Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance with flexible scheduling! At Apex Solutions Group, we value your expertise and offer rewarding opportunities to grow your career while accommodating your personal commitments. This role is ideal for students, parents, or professionals seeking a fulfilling evening position with competitive pay and comprehensive training.
Our Pittsburgh-based team provides exceptional support to healthcare clients, making a tangible impact on patient experiences. With evening shifts typically running from 4 PM to 9 PM, you'll avoid peak traffic and maintain a healthy routine. We offer a supportive environment, advancement opportunities, and the chance to develop transferable skills in a thriving industry.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve patient inquiries and appointment scheduling with empathy and efficiency
- Maintain accurate electronic health records and documentation
- Collaborate with day-team staff for seamless service continuity
- Adhere to HIPAA compliance standards and confidentiality protocols
- Contribute to process improvement initiatives for evening operations
- Participate in quarterly training sessions to enhance service quality
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in healthcare or related field
- Exceptional communication skills and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced evening environment
- Strong problem-solving abilities and attention to detail
- Flexibility to work 3-4 evening shifts weekly (20-28 hours)
- Valid Pennsylvania driver's license for occasional off-site events