Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist and enjoy the flexibility of evening/weekend shifts with daily pay! We're seeking motivated individuals to provide exceptional support to our growing client base in Indianapolis. This role offers immediate compensation after each shift, making it perfect for students, second earners, or anyone seeking flexible income. No weekends required during initial training!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism
- Process transactions and resolve billing discrepancies efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Support weekend overflow shifts during peak periods
Qualifications
- High school diploma or equivalent; college students encouraged
- Minimum 6 months customer service or retail experience
- Strong communication skills with clear articulation
- Ability to work independently with minimal supervision
- Basic proficiency with Windows OS and Microsoft Office
- Reliable transportation to our downtown Indianapolis facility
- Flexible availability between 4 PM - 11 PM weekdays and weekends