Job Description
Join our award-winning team as an Evening Part-Time Customer Service Specialist in Indianapolis! We're urgently hiring motivated individuals with flexible schedules to deliver exceptional customer experiences. Enjoy competitive pay, a supportive environment, and work-life balance with our evening shifts (4 PM - 12 PM).
What We Offer:
- Competitive hourly wages + performance incentives
- Flexible scheduling (4-5 days/week)
- Comprehensive training program
- Opportunities for advancement
- Modern, collaborative workspace downtown
Perfect for students, parents, or anyone seeking a rewarding part-time role with growth potential. Apply today and become part of our customer-centric culture!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and product concerns efficiently
- Process orders, returns, and exchanges accurately
- Document interactions in CRM systems with precision
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and quality standards
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently with minimal supervision
- Flexible availability for evening shifts (including weekends)
- Positive attitude and customer-first mindset
- Basic technical troubleshooting knowledge