Job Description
Join FlexWork Solutions as an Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance! We're seeking empathetic professionals to deliver exceptional support during our evening hours (4 PM - 10 PM). With our flexible scheduling, weekly pay, and remote-friendly options, this role is ideal for students, parents, and career changers. As a key member of our support team, you'll resolve inquiries, troubleshoot issues, and create positive customer experiences—all while maintaining a schedule that fits your life.
Why Choose Us?
- Weekly direct deposit payments
- Comprehensive paid training
- Health benefits eligibility (20+ hours/week)
- Growth opportunities into full-time roles
- Modern remote work equipment provided
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues using troubleshooting guides and knowledge base
- Document interactions in CRM system with precise details
- Collaborate with day-team specialists for seamless handoffs
- Meet/exceed quality and efficiency metrics (90% resolution rate)
- Participate in weekly team meetings for feedback and process improvements
- Maintain confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Strong problem-solving and active listening skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet connection for remote work
- Ability to type 40+ WPM with 95% accuracy
- Available 3-5 evenings per week (minimum 20 hours)
- Positive attitude and stress-management abilities