Job Description
Join Urban Hospitality Group as an Evening Part-Time Customer Service Specialist and unlock the perfect work-life balance! We're urgently hiring for flexible evening shifts in New Orleans, ideal for students, parents, and night owls. Deliver exceptional guest experiences while enjoying competitive pay, free parking, and a vibrant team atmosphere. No weekends required—this role offers 4-hour shifts (5 PM-9 PM) with full benefits eligibility. Apply today and become part of New Orleans' premier hospitality experience!
Responsibilities
- Handle guest inquiries and resolve service issues with exceptional professionalism
- Process reservations and manage booking systems with accuracy
- Collaborate with team members to ensure seamless guest experiences
- Maintain detailed records of interactions and transactions
- Uphold brand standards and service excellence protocols
- Support operational tasks during peak evening hours
- Train on proprietary hospitality management systems
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience
- Exceptional verbal communication and problem-solving skills
- Proficiency with digital booking and CRM platforms
- Ability to thrive in fast-paced evening environments
- Strong attention to detail and organizational abilities
- Flexible availability Monday-Friday evenings
- Valid Louisiana driver's license (for occasional errands)