Job Description
Join FlexiCare Solutions as an Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance with our flexible scheduling options. We're seeking motivated individuals to deliver exceptional customer experiences during evening hours (4 PM - 10 PM). This is an excellent opportunity for students, parents, or anyone seeking a rewarding part-time role with competitive pay and growth potential. No weekends required!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product questions, and service concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with daytime teams to ensure seamless service continuity
- Identify upsell opportunities while maintaining customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently and as part of a team
- Comfortable with technology and learning new systems
- Reliable transportation to our River North location
- Flexible availability Monday-Friday evenings