Job Description
Join our dynamic team at MetroConnect Solutions and enjoy the flexibility of evening hours while making a real impact! We're urgently seeking motivated Evening Part-Time Customer Service Specialists in Detroit, MI. This is your opportunity to thrive in a supportive environment with competitive pay and schedule autonomy. Perfect for students, parents, or anyone seeking work-life balance!
What We Offer:
- Flexible evening schedules (4-6 PM to 10 PM-12 AM)
- Competitive hourly pay + performance incentives
- Comprehensive paid training
- Opportunities for advancement
- Modern, collaborative workspace
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve billing inquiries, technical issues, and service complaints
- Process orders and update customer accounts accurately
- Document interactions in CRM systems with precision
- Collaborate with day-team specialists for seamless handoffs
- Meet/exceed quality and efficiency metrics
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and technical aptitude
- Exceptional communication and conflict resolution abilities
- Reliable transportation and punctuality
- Ability to multitask in fast-paced environments
- Proficiency with Microsoft Office and CRM tools