Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Premier Retail Solutions Ltd. We're seeking enthusiastic individuals to deliver exceptional customer experiences during our peak evening hours. This flexible role is perfect for students, parents, or professionals seeking supplementary income with a reputable UK retailer. Enjoy a supportive work environment, comprehensive training, and opportunities for advancement within our growing organisation.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts (5 PM - 10 PM)
- Process orders, returns, and exchanges with precision and efficiency
- Resolve customer issues using problem-solving skills and empathy
- Update and maintain accurate customer records in our CRM system
- Collaborate with day team to ensure seamless service continuity
- Identify sales opportunities and cross-reference products
- Adhere to company policies and data protection regulations
Qualifications
- Previous customer service or retail experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and basic CRM systems
- Ability to work independently and as part of a team
- Flexible availability for evening shifts (minimum 3 days/week)
- UK work authorization required
- Positive attitude and commitment to customer satisfaction