Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist in Charlotte, NC! We're seeking energetic professionals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers competitive pay and is perfect for students, parents, or career changers seeking work-life balance.
Why Join Us?
At Blue Ridge Retail Solutions, we value our evening team members with competitive hourly rates, paid training, and a supportive work environment. Enjoy consistent evening shifts (typically 5 PM - 10 PM) with no weekends required.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Process orders and resolve billing discrepancies efficiently
- Update customer records in our CRM system
- Collaborate with day-team members for seamless handovers
- Maintain detailed documentation of customer interactions
- Contribute to service improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal communication skills
- Ability to multitask in fast-paced environments
- Basic proficiency with CRM software
- Reliable transportation to our Charlotte location