Job Description
Are you seeking a flexible schedule with the immediate financial freedom of daily pay? Apex Support Solutions is currently hiring dedicated Evening Part-Time Customer Service Representatives in Chicago, IL. We pride ourselves on a modern, inclusive environment where your contributions are valued and your work-life balance is a priority.
Join our growing team and enjoy the freedom to set your own hours while providing top-tier support to our valued clients. Whether you are a student, a parent, or simply looking to supplement your income, this role offers the perfect balance between professional growth and personal flexibility.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on rapid resolution and high satisfaction.
- Assist clients with product information, order tracking, and account troubleshooting to ensure seamless service.
- Update and maintain accurate customer records in our state-of-the-art CRM database.
- Collaborate with team leads to identify trends and improve service protocols for better outcomes.
- Process daily transactions and handle billing inquiries efficiently and accurately.
- Adhere to company policies and quality assurance standards during every shift to maintain our reputation.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory for the right candidates.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong computer literacy and typing skills are essential for data entry tasks.
- Reliable internet connection and a quiet workspace are essential for remote/hybrid operations.
- Ability to remain calm and professional in high-pressure situations.