Job Description
Join our dynamic team as an Evening Part-Time Customer Service Representative and make an immediate impact! We're seeking friendly, energetic individuals to deliver exceptional service during our peak evening hours. Perfect for students, second-job seekers, or those seeking flexible evening schedules. Enjoy competitive pay, free on-site parking, and a supportive work environment. Immediate hire available for qualified candidates.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical problems
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with team members to ensure seamless service delivery during evening shifts
- Meet daily performance metrics including response time and customer satisfaction scores
- Contribute to continuous improvement of customer service processes
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Minimum 6 months customer service or call center experience preferred
- Strong communication skills with clear, articulate verbal expression
- Proficient in Microsoft Office Suite and CRM software
- Ability to multitask and prioritize in a fast-paced evening environment
- Reliable transportation and evening availability (4 PM - 11 PM)
- Positive attitude and problem-solving mindset