Job Description
Join our dynamic team as an Evening Part-Time Customer Service Representative and kickstart your career in customer excellence! This entry-level role offers flexible evening hours (5 PM - 9 PM), perfect for students or professionals seeking work-life balance. You'll be the friendly voice of our brand, delivering exceptional support to UK-based clients while gaining invaluable experience in a fast-paced environment. We provide comprehensive training and a supportive culture focused on your growth.
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism and empathy
- Resolve billing, product, and service issues efficiently using our CRM system
- Document interactions accurately and maintain detailed case notes
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – full training provided
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and patience
- Basic computer literacy with proficiency in typing (30+ WPM)
- Ability to work independently during evening shifts
- Positive attitude and commitment to customer satisfaction
- Eligibility to work in the United Kingdom