Job Description
Join our dynamic team at Peak Hospitality Group as an Evening Part-Time Customer Service Associate! We're seeking motivated individuals to deliver exceptional guest experiences during our busiest hours. This role offers flexible scheduling, competitive pay, and opportunities for growth in the hospitality industry. Perfect for students, career changers, or anyone seeking work-life balance with evening and weekend availability. Enjoy a supportive environment where your contributions make a real impact!
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person
- Manage reservations and check-in/check-out procedures efficiently
- Address guest inquiries and resolve concerns promptly
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain accurate records of guest interactions and transactions
- Support venue cleanliness and safety standards
- Process payments and manage point-of-sale systems
Qualifications
- High school diploma or equivalent (students welcome)
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work evenings (4 PM - 12 AM) and weekends
- Proficiency with basic computer systems
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- Reliable transportation to downtown Denver location