Job Description
Join our dynamic team as an Evening Part-Time Customer Service Associate! Perfect for students, night owls, or those seeking flexible evening/weekend schedules. No experience necessary – we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, a supportive environment, and opportunities for advancement while helping clients resolve technical issues with confidence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening/weekend shifts
- Troubleshoot technical issues for hardware/software products
- Document customer interactions and solutions in CRM systems
- Collaborate with technical teams to resolve complex issues
- Adhere to service level agreements and quality standards
- Identify upsell opportunities for additional services
- Participate in ongoing training to enhance technical knowledge
Qualifications
- High school diploma or equivalent (entry-level position)
- Excellent communication and problem-solving skills
- Basic computer proficiency (Windows/macOS, browsers, email)
- Ability to work independently during evening/weekend hours
- Customer service mindset with patience and empathy
- Reliable transportation to San Jose location
- Flexible schedule availability (evenings & weekends)