Job Description
Join our dynamic team as an Evening Part-Time Customer Service Associate at Urban Hospitality Group! We're urgently hiring passionate individuals to deliver exceptional guest experiences during our peak evening hours. This role offers competitive compensation, flexible scheduling, and immediate start dates. Perfect for students, second-job seekers, or those seeking work-life balance. Enjoy a vibrant downtown Chicago environment with comprehensive training and growth opportunities. Apply today to become part of our award-winning service culture!
Responsibilities
- Provide exceptional in-person and phone customer service during evening hours (4 PM - 11 PM)
- Manage guest inquiries, reservations, and check-in/check-out processes efficiently
- Process payments and maintain accurate transaction records
- Collaborate with team members to ensure seamless service delivery
- Uphold cleanliness and safety standards in all guest areas
- Resolve guest concerns with professionalism and empathy
- Support inventory management and operational tasks as assigned
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays
- Basic proficiency with point-of-sale systems
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Chicago location
- Must be available for immediate start