Job Description
Join our award-winning hospitality team at Baltimore's premier waterfront destination! We're seeking enthusiastic Evening Part-Time Customer Experience Specialists to deliver exceptional service during our peak evening and weekend hours. Enjoy competitive pay, flexible scheduling, and a vibrant work environment while showcasing Baltimore's charm to visitors and locals alike. Perfect for students, night owls, and those seeking work-life balance with evenings and weekends off!
Responsibilities
- Deliver world-class customer service during evening and weekend shifts
- Manage guest inquiries, reservations, and check-in processes
- Coordinate with cross-functional teams for seamless operations
- Maintain pristine venue standards during peak hours
- Handle cash transactions and POS operations accurately
- Resolve guest concerns with professionalism and empathy
- Contribute to weekend special events and promotions
Qualifications
- Minimum 6 months customer service experience
- Evening/weekend availability required
- Strong communication and interpersonal skills
- Basic POS system proficiency
- Ability to thrive in fast-paced environments
- Valid Maryland driver's license preferred
- Flexible schedule including holidays
- Positive attitude and team player mindset