Job Description
Join our award-winning team as an Evening Part-Time Customer Experience Specialist and enjoy the perfect work-life balance with flexible evening schedules. We're seeking empathetic professionals to deliver exceptional service while maintaining a healthy work-life harmony. This role offers competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for students, caregivers, or anyone seeking evening flexibility without sacrificing career development.
Responsibilities
- Deliver outstanding customer service via phone, chat, and email during evening hours
- Resolve inquiries and troubleshoot issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless service continuity
- Identify opportunities to enhance customer satisfaction
- Adhere to company protocols and quality standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and MS Office Suite
- Availability to work 20-25 hours/week (4-5pm-9pm shifts)
- Reliable transportation to downtown Cleveland location
- Ability to thrive in fast-paced evening environment