Job Description
Join Austin Community Connect's dynamic team as an Evening Operations Specialist! We're seeking motivated professionals to support our growing community initiatives during flexible evening shifts. Enjoy competitive pay, comprehensive training, and a collaborative environment that values work-life balance. Full-time opportunities available for high performers after 90 days. Perfect for students, parents, or career changers seeking flexible hours in Austin's vibrant tech hub.
Responsibilities
- Manage evening client communications via phone, email, and chat with exceptional professionalism
- Coordinate logistics for community events and volunteer scheduling
- Maintain accurate data entry in CRM systems during evening operations
- Support cross-departmental projects during extended business hours
- Resolve client inquiries with empathy and efficiency
- Collaborate with overnight teams for seamless service transitions
- Document operational insights for continuous improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or operations experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced evening environments
- Flexibility to work evenings (5 PM - 1 AM) and weekends
- Proven problem-solving abilities with attention to detail
- Positive attitude and commitment to community values