Job Description
Join our dynamic team at Urban Nexus Solutions and transform your evening hours into a rewarding career opportunity! We're seeking motivated Evening Operations Specialists to support our 24/7 client operations in the heart of Manhattan. Whether you're seeking supplemental income or a full-time career path, our flexible evening shifts offer competitive pay, comprehensive benefits, and rapid advancement potential. Perfect for students, career-changers, or professionals balancing daytime commitments.
Responsibilities
- Manage client communications and service requests during evening hours (5 PM - 1 AM)
- Coordinate cross-functional teams for seamless handovers between shifts
- Monitor system performance and resolve technical escalations
- Process high-priority transactions and data entries
- Generate nightly performance reports and analytics
- Maintain compliance with security protocols and SLAs
- Train and mentor new evening team members
Qualifications
- Minimum 1 year experience in customer service or operations
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional problem-solving and communication skills
- Ability to work independently in fast-paced environments
- Availability for flexible evening/night shifts
- Basic technical troubleshooting knowledge
- High school diploma or equivalent (degree preferred)