Job Description
Are you looking for a rewarding career with flexible hours in the heart of New York City?
Apex Solutions is currently seeking a dedicated Evening Operations Associate to join our growing team. This is an excellent entry-level opportunity for individuals seeking a stable job with a modern work environment. You will be the face of our company during our evening shift, ensuring our operations run smoothly and our clients receive top-tier support.
Why Choose Us?
- Flexible Scheduling: Work evenings to maintain your day life.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the organization.
- Modern Environment: Join a supportive team in a state-of-the-art office in Manhattan.
We are looking for reliable, self-motivated individuals to help us deliver excellence every evening.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Perform accurate data entry and maintain up-to-date client records in our CRM systems.
- Assist in the preparation of daily reports and operational documentation.
- Collaborate with the morning shift team to ensure seamless workflow transitions.
- Monitor communication channels and prioritize urgent requests during peak hours.
- Maintain a clean, organized, and professional workspace environment.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or administrative experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency with Microsoft Office Suite.
- Ability to work independently and manage time effectively.
- Must be available to work evenings (typically 4:00 PM - 10:00 PM).