Job Description
We are urgent hiring for a dedicated Evening IT Support Specialist to join our dynamic team in the United Kingdom. If you are a problem-solver who thrives in a fast-paced environment and enjoys providing excellent service during non-standard hours, this is your chance to advance your career with a leading tech firm. We offer a competitive salary, flexible shifts, and a supportive work culture.
Why Join Us?
- Flexible Scheduling: Work during the evening hours that suit your lifestyle.
- Competitive Pay: Earn between £21,000 and £26,000 depending on experience.
- Modern Environment: Join a cutting-edge team utilizing the latest technologies.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access during evening shifts.
- Troubleshoot hardware, software, and network connectivity issues for internal staff.
- Assist users with password resets, account management, and software installations.
- Document all technical interactions and resolutions accurately in the ticketing system.
- Monitor system alerts and respond to critical incidents immediately to minimize downtime.
- Perform routine maintenance tasks, including software updates and patch management.
- Escalate unresolved issues to senior engineers while providing temporary workarounds.
Qualifications
- Minimum of 2 years of experience in IT support, helpdesk, or a related technical field.
- GCSEs (or equivalent NVQ Level 3) in Mathematics and English.
- Strong proficiency in Microsoft Windows 10/11 and the Microsoft Office 365 suite.
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently, solve problems under pressure, and adapt to changing priorities.
- Reliable access to a stable internet connection for remote support duties.