Job Description
Are you a detail-oriented professional looking for a stable career with flexible evening hours? Digital Horizon Solutions is seeking a dedicated Evening IT Support Specialist to join our innovative team in the heart of London.
We pride ourselves on our modern culture and work-life balance. In this role, you will be the first point of contact for technical issues after hours, ensuring our operations run smoothly while you enjoy a predictable schedule.
Responsibilities
- Provide comprehensive technical assistance and troubleshooting via phone and email during evening shifts.
- Manage and resolve a high volume of IT tickets with speed and accuracy.
- Monitor system performance and address network connectivity issues.
- Collaborate with the day-shift team to document escalated issues and solutions.
- Assist with the deployment and maintenance of office hardware and software.
Qualifications
- Proven experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent communication skills and a customer-centric approach.
- Ability to work independently during evening hours (e.g., 4:00 PM – 11:00 PM).
- Valid right to work in the United Kingdom.