Job Description
Join our dynamic team at Urban Hospitality Group and become the heart of our guest experience! We're seeking passionate Evening Hospitality Associates to deliver exceptional service during our busiest hours. This flexible part-time role offers the perfect work-life balance with evening and weekend shifts, allowing you to pursue your passions while building a rewarding career in the hospitality industry.
As a key member of our front desk team, you'll create memorable moments for our diverse clientele, handle check-in/check-out procedures with precision, and resolve inquiries with professionalism. We provide comprehensive training and a supportive environment where your contributions are valued. Enjoy competitive pay, employee discounts, and opportunities for advancement within our growing portfolio of premium properties.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash handling procedures accurately
- Upsell hotel amenities and special promotions to enhance guest experience
- Maintain accurate records of guest preferences and special requests
- Assist with emergency procedures and safety protocols during evening shifts
Qualifications
- Previous customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work independently and make sound decisions
- Proficient with basic computer applications and reservation systems
- Flexible schedule availability including evenings, weekends, and holidays
- Valid driver's license and reliable transportation (if required for property access)
- High school diploma or equivalent; college students encouraged to apply