Job Description
Join our dynamic team as an Evening Guest Services Associate at Urban Hospitality Group! We're seeking friendly, adaptable professionals to deliver exceptional guest experiences during evening hours at our premier downtown Chicago location. This flexible part-time role is perfect for students, career changers, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are valued.
Our ideal candidate thrives in fast-paced settings, possesses excellent communication skills, and takes pride in creating memorable guest interactions. Evening shifts typically run 4 PM - 11 PM with weekend availability required. Apply today to start your rewarding hospitality career with a company that invests in its people!
Responsibilities
- Deliver outstanding customer service to guests during evening operations
- Manage check-in/check-out processes efficiently using property management systems
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold cleanliness and safety standards in public areas
- Assist with event setup and special evening requests
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic proficiency with POS systems and computers
- Flexible schedule availability including weekends
- Professional appearance and positive attitude
- Must be 18+ years old and authorized to work in the US
- Valid Illinois driver's license (if required for errands)