Job Description
Join our dynamic team at Sunset Hospitality Group as an Evening Guest Services Associate! We're seeking charismatic individuals to deliver exceptional guest experiences during our peak evening hours. This role offers flexibility for students, second-job seekers, and night owls passionate about Miami's vibrant hospitality scene. Enjoy competitive pay, complimentary staff meals, and opportunities for advancement in one of Miami's premier boutique hotel chains.
Our ideal candidate thrives in fast-paced environments, possesses excellent communication skills, and takes pride in creating memorable guest interactions. Training provided – no prior hospitality experience required!
Responsibilities
- Greet and assist guests with check-in/out processes during evening hours (4 PM - 12 AM)
- Manage reservations, room assignments, and billing inquiries using PMS software
- Address guest concerns promptly with solution-oriented approaches
- Coordinate with housekeeping and security teams for seamless operations
- Process payments, handle cash transactions, and maintain accurate financial records
- Execute upselling strategies for premium rooms and amenities
- Maintain pristine lobby and common area standards
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Availability to work evenings, weekends, and holidays consistently
- Proficiency in basic computer applications and reservation systems
- Exceptional verbal communication and conflict resolution skills
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Valid Florida driver's license preferred for potential errands
- Spanish fluency highly desirable (not required)
- Positive attitude and ability to multitask under pressure