Job Description
Join our dynamic team at City Hospitality Group as an Evening Guest Services Associate! We're seeking energetic professionals to deliver exceptional guest experiences during evening hours at our premium downtown Raleigh location. This part-time role offers flexible scheduling, competitive compensation, and opportunities for growth in the hospitality industry.
Responsibilities
- Provide exceptional customer service to guests during evening hours
- Manage check-in/check-out processes efficiently using our property management system
- Handle guest inquiries, resolve issues, and ensure satisfaction
- Monitor security protocols and maintain a safe environment
- Process payments and manage cash drawer with accuracy
- Coordinate with housekeeping and maintenance teams
- Prepare nightly reports and update guest records
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and multitask effectively
- Basic computer proficiency and comfort with digital systems
- Flexible schedule availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Must be 18+ and able to pass background check