Job Description
Join our vibrant team at Miami Hospitality Group as an Evening Guest Services Associate! Perfect for students, career-changers, or anyone seeking flexible evening hours in Miami's dynamic hospitality scene. Enjoy competitive pay, a supportive work environment, and opportunities for growth while serving guests at our premier downtown location.
We're looking for energetic individuals who thrive in fast-paced settings and want to deliver exceptional guest experiences. If you're passionate about customer service and seeking a role that accommodates your schedule, apply today!
Responsibilities
- Greet and assist guests with check-in/check-out processes using our property management system
- Respond promptly to guest inquiries via phone, email, and in-person interactions
- Manage reservations, bookings, and room assignments with precision
- Resolve guest concerns and escalate issues to management when necessary
- Maintain cleanliness and organization of lobby and common areas
- Process payments and handle cash/credit card transactions accurately
- Collaborate with housekeeping and security teams for seamless operations
Qualifications
- High school diploma or equivalent; hospitality experience preferred but not required
- Exceptional communication and interpersonal skills
- Proficiency with basic computer applications and reservation systems
- Strong problem-solving abilities and attention to detail
- Ability to work evenings (4 PM - 12 PM) weekends and holidays
- Positive attitude and commitment to guest satisfaction
- Valid Florida driver's license (if required for local errands)
- Must pass background check and drug screening