Job Description
Join our dynamic team as an Evening Guest Services Associate at Metropolitan Hospitality Group! We're seeking energetic professionals to deliver exceptional experiences during our peak evening hours. Enjoy a flexible schedule that fits your lifestyle while working in Minneapolis' premier hospitality destination. This role offers immediate opportunities for growth and competitive compensation with no weekend requirements. Perfect for students, parents, or anyone seeking work-life balance!
Responsibilities
- Provide exceptional customer service to evening guests with a warm and professional demeanor
- Manage front desk operations including check-ins, check-outs, and reservation management
- Handle guest inquiries and resolve issues promptly using problem-solving skills
- Maintain accurate records of guest feedback and operational data
- Collaborate with evening security and housekeeping teams for seamless operations
- Process payments and manage cash handling procedures with precision
- Uphold cleanliness and safety standards in all public areas
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Flexibility to work evenings (4 PM - 12 AM) with rotating weekends
- Attention to detail and excellent organizational abilities
- Positive attitude with a commitment to guest satisfaction
- Must be 18+ years old and eligible to work in the US