Job Description
Join Capitol Hospitality Group's dynamic team as an Evening Guest Services Associate in the heart of Washington DC! Perfect for students, artists, or professionals seeking flexible evening schedules, this role offers competitive pay and a vibrant work environment. You'll be the first point of contact for our luxury hotel guests, delivering exceptional service while experiencing the city's energy after hours. No weekends required!
Responsibilities
- Provide exceptional guest check-in/check-out experiences during evening shifts (4 PM - midnight)
- Manage reservations and coordinate with housekeeping/restaurant teams
- Handle cash transactions and operate point-of-sale systems accurately
- Resolve guest inquiries with professionalism and local DC knowledge
- Monitor security protocols and manage key card systems
- Assist with luggage and valet services during peak evening hours
- Contribute to daily operational reports and guest feedback documentation
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability (evenings and holidays required)
- Basic proficiency with reservation systems
- Valid driver's license for valet duties (if applicable)
- Knowledge of Washington DC attractions and transportation
- Professional appearance and positive attitude