Job Description
Join our award-winning hospitality team as an Evening Guest Services Associate at Horizon Hospitality Group! We're seeking energetic professionals to deliver exceptional guest experiences during our vibrant evening hours. This flexible part-time role offers competitive pay, complimentary meals, and opportunities for advancement in North Carolina's premier hospitality sector.
Perfect for students, career-changers, or those seeking supplemental income, you'll work in a dynamic environment where your customer service skills shine. Enjoy complimentary parking, team social events, and training programs designed to elevate your career while maintaining a healthy work-life balance.
Responsibilities
- Deliver exceptional guest service through personalized check-ins and check-out procedures
- Manage reservation systems and optimize room assignments for evening arrivals
- Coordinate with housekeeping and maintenance teams to ensure flawless guest experiences
- Handle cash transactions and financial reporting with precision
- Respond to guest inquiries and resolve concerns promptly
- Uphold brand standards through consistent service delivery
- Assist with evening security protocols and guest safety protocols
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Flexible availability including evenings, weekends, and holidays
- Proficient with property management systems (e.g., Opera, Marriott Bonvoy)
- Strong problem-solving and conflict resolution abilities
- Basic math skills for financial transactions
- Ability to stand for extended periods and lift 25 lbs
- Valid North Carolina driver's license required
- Must pass background check and drug screening