Job Description
Join Nashville's premier hospitality team as an Evening Guest Services Associate! We're seeking friendly, energetic individuals to create memorable experiences for our guests during evening hours. This role offers flexible scheduling, competitive pay, and the opportunity to work in Music City's vibrant atmosphere. Perfect for students, second job seekers, or anyone seeking a rewarding evening position with growth potential.
Responsibilities
- Greet and assist guests with check-in/check-out processes during evening hours
- Manage reservations and respond to inquiries via phone and in-person
- Handle cash transactions and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Prepare evening reports and update guest information systems
- Uphold brand standards through exceptional service and cleanliness
- Address guest concerns promptly and escalate complex issues
Qualifications
- High school diploma or equivalent; hospitality experience preferred
- Availability to work evenings (3:00 PM - 11:00 PM), weekends, and holidays
- Strong communication and customer service skills
- Proficiency in reservation systems and basic software
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation
- Basic math skills for handling cash transactions
- Positive attitude and problem-solving mindset