Job Description
Join our award-winning team at the historic Riverwalk Plaza Hotel! We're seeking dynamic Evening Guest Services Associates to create unforgettable experiences for our guests during our peak evening hours. This flexible evening position offers competitive pay and the opportunity to work in one of San Antonio's most iconic locations. Perfect for students or professionals seeking supplemental income with a supportive work environment.
Responsibilities
- Provide exceptional front desk service during evening shifts (4 PM - 12 AM)
- Handle guest check-ins/check-outs efficiently using hotel management systems
- Manage reservation inquiries and room assignments
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and security teams
- Process payments and maintain accurate financial records
- Assist with valet services and luggage handling
Qualifications
- Minimum 1 year customer service experience in hospitality or retail
- Strong communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays
- Proficient with hotel management software (Opera, etc.)
- Valid Texas driver's license for valet duties
- High school diploma or equivalent required
- Basic knowledge of San Antonio attractions preferred
- Ability to stand/walk for extended periods