Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Guest Service Associate in Denver! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our award-winning hospitality brand.
Perfect for students, second-job seekers, or anyone seeking a vibrant evening work environment. Enjoy complimentary meals, employee discounts, and a supportive team culture that values work-life balance.
Responsibilities
- Provide exceptional guest service with a warm and welcoming demeanor
- Manage front desk operations including check-ins, check-outs, and reservation management
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent cleanliness and presentation
- Assist with event setup and evening guest activities
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer proficiency with reservation systems
- Flexible availability including evenings, weekends, and holidays
- Attention to detail and problem-solving abilities
- Must be 18+ years old with reliable transportation